Job Description

About Our Client:
Our client is committed to empowering individuals with learning disabilities across Wales. They believe in creating a supportive environment where people can thrive, and their mission is to promote independence, respect, and personal growth. Our values of honesty, trust, kindness, respect, and wellbeing guide everything we do.

Role Overview:
We are seeking a motivated and compassionate Service Manager to lead and oversee the day-to-day operations of their support service. You will ensure that they provide innovative, person-centred, and flexible support that enables people to achieve maximum independence. This role involves providing strong leadership to a team of Assistant Service Managers and Support Workers while building positive relationships with stakeholders.

Key Responsibilities:

• Develop and ensure effective, outcomes-focused, person-centred support for service users.
• Respect, safeguard, and empower individuals while addressing their emotional, social, physical, and communication needs.
• Keep support plans relevant and dynamic, clearly documenting goals, strategies, and progress.
• Engage service users in identifying and achieving their desired outcomes.
• Promote a preventative approach, focusing on skill maintenance and community connections.
• Lead and manage staff effectively, promoting a proactive, problem-solving, and team-oriented culture.
• Ensure proper staffing levels, manage performance, and provide supervision and development opportunities for colleagues.
• Handle recruitment, training, and induction of new team members in collaboration with HR.
• Maintain effective communication within the team and across the organisation.
• Oversee budget management, keeping accurate records of expenditure and ensuring financial compliance.
• Uphold quality standards, complete monitoring reports, and support continuous improvement in service delivery.
• Liaise positively with external partners and stakeholders, resolving issues and advocating for service users.

Qualifications & Experience:

• Essential: Management experience in social care and QCF Level 5 in Care, Promoting Independence, or Health & Social Care.
• Proven experience in providing support to vulnerable adults and managing complex needs.
• Strong background in team management, including supervision, performance management, and recruitment.
• Understanding of community care legislation, risk assessment, safeguarding, and Adult Protection Policies.
• Experience in budget management and financial oversight.
• Knowledge of equal opportunities, confidentiality, and a commitment to anti-discriminatory practice.
• Desirable: Ability to speak Welsh or a commitment to achieving fluency.

Skills & Attributes:

• Strong leadership, delegation, and motivational skills.
• Excellent written and verbal communication, with the ability to engage effectively across all levels.
• High level of organisational skills, with an aptitude for managing competing priorities and meeting deadlines.
• Ability to remain calm under pressure and address concerns constructively.
• Proficient in IT and data management, with strong literacy and numeracy skills.
• A commitment to personal and professional development, with the ability to work independently and as part of a team.
• Willingness to work unsociable hours and participate in an on-call rota as needed.

Additional Requirements:

• Full, clean driving license and access to a vehicle.

Why Join Our Client?

• Make a Difference: Be part of a team that empowers individuals and fosters meaningful change in their lives.
• Professional Growth: Opportunities for training, career advancement, and skill development.
• Inclusive Culture: We value diversity and are dedicated to creating an environment of respect and support.
• Employee Wellbeing: Comprehensive benefits, work-life balance, and a supportive work culture.

Apply today or alternatively, call Stacey Brook Street Social Cardiff for an informal chat about the role

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