Job Description

Job Title: HR Shared Services Team Leader
Department: People & Culture
Function: HR Shared Services
Reports To: HR Shared Services Manager
Location: Hybrid - London office (Monday/Tuesday) & Remote
Salary: £33,684 - £35,457
Contract: 9 months Fixed Term

About the Role:
We are seeking a highly motivated HR Shared Services Team Leader to join our team for a 9-month fixed-term contract. In this role, you will oversee the HR Shared Services team to deliver an efficient and positive service to both managers and employees. You will work closely with the HR Shared Services Manager, Recruitment Manager, and Payroll Manager to ensure seamless delivery of integrated HR services. This is a hands-on, high-volume position, where attention to detail and excellent service delivery are key.

Key Responsibilities:

• Supervise and support HR Coordinators, ensuring they provide accurate, efficient, and timely support to the organisation.
• Act as the first point of contact for HR Coordinators, offering guidance and advice to resolve issues and support their development.
• Manage workload distribution, monitor workflow, and implement continuous process improvements.
• Oversee HR administrative processes across the full employee lifecycle, including onboarding, terminations, and contractual changes.
• Collaborate with HR Business Partners on TUPE transfers and change management processes.
• Ensure compliance with DBS, visa renewals, and fixed-term contract processes.
• Maintain accurate records on the HRIS system and SharePoint, aligned with data protection policies.
• Ensure efficient management of the HR ticketing system (Sunrise), resolving queries and ensuring timely responses.
• Provide first-line HR process and procedure advice to staff and managers, ensuring high-quality service delivery.
• Manage long service awards, benefits, and life insurance data, liaising with third-party suppliers for accurate records.

General Responsibilities:

• Engage in professional development through internal and external learning opportunities.
• Promote and adhere to equality, diversity, and inclusion policies within the team and across the organisation.
• Participate in regular team meetings, supervision sessions, and external collaborations to foster continuous improvement.

Person Specification:
Qualifications:

• CIPD Level 3/5 (Desirable)
• Educated to graduate level (Desirable)

Skills & Experience:

• Proficiency in Microsoft Office 365, particularly Excel, Teams, and SharePoint (Essential)
• Strong analytical skills for HR metrics (Desirable)
• Excellent verbal and written communication skills, with the ability to challenge and influence where necessary (Essential)
• Strong negotiation and influencing skills, particularly with senior managers (Desirable)
• Ability to supervise, motivate, and delegate effectively within the team (Essential)
• Problem-solving and conflict resolution skills (Essential)
• Experience in a high-volume shared services environment (Essential)
• Supervisory experience in HR operations (Essential)
• Experience using HRIS systems (Essential)
• Strong knowledge of employment legislation and HR best practices (Essential)
• Proven track record in driving continuous improvement and problem-solving proactively (Essential)
• Ability to generate reports, analyze data, and use insights to drive decision-making (Essential)
• Experience working with both internal and external stakeholders (Essential)
• Experience documenting processes and creating user guides for teams (Essential)

Why Join Us?

• Work in a dynamic, values-driven environment that is committed to making a positive impact.
• Enjoy a flexible hybrid working model that offers a great work-life balance.
• Play a key role in shaping and improving the efficiency of the HR Shared Services function.

If you meet the qualifications and are passionate about delivering excellent HR services, we encourage you to apply today!