Job Description

Deputy Helpline Manager

Hours of work: 37.5 hours per week - hours of work will include weekends and evenings

Salary: c. £28000

Are you passionate about mental health and making a difference in people's lives? We are seeking a dedicated and empathetic Deputy Helpline Manager to join a reputable, registered mental health charity. As the Deputy Manager, you'll play a crucial role in supporting the helpline, providing essential assistance to service users and their carers in Birmingham and Solihull.

About the Helpline:

• The Helpline Service offers a lifeline to individuals experiencing psychological distress and mental health crises.
• You will collaborate closely with healthcare professionals, community organisations, and statutory services to reduce the burden on A&E departments and the police.
• Its aim is to create a compassionate and supportive environment where everyone feels heard and understood.

Role Overview: As a Deputy Helpline Manager, you'll be an integral part of the team, ensuring the smooth operation of our Helpline Service. Here's what you'll do:

1. Team Support: Provide guidance and support to your Helpline Intervention workers and dedicated volunteers. You'll be their go-to person for day-to-day management queries and challenges.
2. Service Availability: The Helpline operates 7 days a week, from 9 am to 11 pm. You'll ensure a member of the management team is always present to maintain service continuity.
3. Contractual Compliance: Work closely with the service manager to uphold contractual requirements. You'll align our operations with the charity's Vision and Values, Operating Policy, and relevant legal standards.
4. Empathy and Compassion: Show empathy and compassion to callers, understanding their needs and providing appropriate interventions.

Qualifications and Skills:

• Experience in a similar role is essential
• Knowledge and experience of mental health support and safeguarding essential
• Strong supervisory and team-leading skills.
• Effective communication and performance management abilities.
• Self-motivation and resilience.
• Understanding of regulatory requirements
• Full flexibility to work a varied shift pattern
• Be a driver with access to your own vehicle
• Experience of managing and compiling rotas.

Interested? For immediate interview, please click apply today.