Job Description

Coordinator - Direct Access Services
Location: Southend-on-Sea
Salary: £28,845 - £31,439 per annum
Hours: 37 hours per week (Monday-Friday, with occasional weekend work)
Contract: Full-time, Permanent

Are you a dedicated and motivated professional with experience in frontline service coordination? We are recruiting for a Coordinator - Direct Access Services on behalf of a leading organisation that provides vital support to rough sleepers in Southend-on-Sea.

The Role
As a Coordinator, you will be at the heart of a dedicated team delivering direct access services to rough sleepers. Working closely with frontline staff, volunteers, and peer mentors, you will ensure a welcoming and supportive environment for those seeking accommodation. You'll collaborate with multi-agency partners to advocate for clients and facilitate pathways to longer-term housing.

Why Join?

• Competitive salary with annual increments
• 25 days annual leave + bank holidays
• Extensive training & development opportunities
• Employee Assistance Programme - 24/7 wellbeing support
• Birthday off - paid
• Life Assurance
• Blue Light Card discounts
• £100 cost of living monthly payment

Key Responsibilities:

• Support the day-to-day operations of direct access services, ensuring high-quality case management.
• Oversee assessments and move-on plans for new residents.
• Build and maintain partnerships with local authorities, outreach teams, and social services.
• Lead team meetings and contribute to service improvements.
• Ensure compliance with safeguarding, health & safety, and housing management policies.
• Supervise staff, volunteers, and peer mentors, providing leadership and pastoral support.

What We're Looking For:

• Experience in housing, homelessness, or social care services.
• Strong team leadership and coordination skills.
• Ability to manage multi-agency partnerships and advocate for clients.
• Knowledge of safeguarding, health & safety, and case management systems.
• Passion for supporting vulnerable individuals towards independent living.

If you're looking for a rewarding role where you can make a tangible difference in people's lives, we'd love to hear from you! Apply today to take the next step in your career!