Complaints Procedure

At BS Social Care, we are committed to providing all of our customers with a quality service. If for any reason you are not entirely satisfied with any aspect of the service you have received from Brook Street then we would like you to let us know.

Credit Control or Payroll problems

If your problem is about an invoice you have received from us, in the first instance please contact the Credit Control Helpline on 01727 813000. If you are a temporary worker and have a problem regarding your payment, in the first instance please contact your local BS Social Care office. If the issue is not resolved please contact the Payroll Helpline on 01727 813002.

How to register a complaint

Step 1

If your complaint concerns the service you have received from a local BS Social Care office, you should contact the local office manager to discuss the problems you have experienced. It is important the local office management team are made aware of your concerns and are given the opportunity to put things right. You can find your local branch details here. 

Step 2

If you have already discussed your problem with the local office but are not satisfied with the response you have received, please fill in the form below. When we receive details of your complaint we undertake a full investigation and will write to you within 5 working days.